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Stuck On Hold Act

This bill requires the Department of Veterans Affairs and the Social Security Administration to implement automated systems for their customer phone lines that inform callers of the expected wait time and that offer callbacks for wait times of more than 15 minutes. The agencies must also issue guidance to reduce the average wait time to no more than 15 minutes.

House committee actions Actions

Committee
Apr. 17 2024	Forwarded by Subcommittee to Full Committee (Amended) by Voice Vote. Subcommittee Consideration and Mark-up Session Held
Mar. 20 2024	Subcommittee Hearings Held
Jan. 11 2024	Referred to the Subcommittee on Economic Opportunity.

House floor actions Actions

IntroReferral

Dec. 07
2023

Referred to the Committee on Ways and Means, and in addition to the Committee on Veterans' Affairs, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.
Referred to the Committee on Ways and Means, and in addition to the Committee on Veterans' Affairs, for a period to be subsequently determined by the Speaker, in each case for consideration of such provisions as fall within the jurisdiction of the committee concerned.

Library of Congress Actions

IntroReferral
Dec. 07 2023	Introduced in House Introduced in House

House bill HR6656-118

Stuck On Hold Act

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